General questions and questions concerning delivery and shipment.
Service and Order Hotline during office hours
0840 24 00 24 (local tariff within Switzerland)
0041 (without the following zero)
The business model fashionwear24.ch is implemented by the company Protexa Online AG. Protexa Online AG belongs to the Mode Bayard group.
Our VAT number:
Our company number in the commercial register:
Our banking account:
Account number 01-07-543986-01 on the name of Protexa Online AG, Lucerne
IBAN: CH43 0077 8010 7543 9860 1
Bank: Luzerner Kantonalbank, Lucerne
Clearing number: 778
Postaccount of the Luzerner Kantonalbank (for Postaccount-Holder): 60-41-2
Important services like design or logistics are provided by our partners, who make the realisation of fashionwear24.ch's vision possible.
RAPGRAPHICS defines identity - especially one's own identity. RAPGRAPHICS designs in a caring, captivating, and catchy manner. RAPGRAPHICS has character and shows it. Yet RAPGRAPHICS also means being direct and precise - from corporate identity to web design. They always attract attention and focus on the extraordinary. Not least in importance, they concern partnership.
Our logistics partner is the Swiss Distribution Center in Entlebuch. They share the same passion as we do in the mail order business; and we are fortunate to have found such motivated and involved logistics partner.
We offer our customers in Switzerland two return channels:
New for fashionwear24.ch: Päckli Point
The Päckli Point - only in selected branches of:
Sales network point of the kiosks, where the returned goods can be given back.
Address for customer returns:
Schweizer Versandzentrum AG
CH-6161 Entlebuch (Switzerland)
Address for other correspondence:
Protexa Online AG
CH-3011 Bern (Switzerland)
fashionwear24.ch is a member of the Verbandes des Schweizerischen Versandhandels VSV.